1. Requesting cancellation
An authorised account owner can request cancellation by emailing support.axlar@kxence.com. Include the registered email, garage or business name, current plan if known, and the requested cancellation instruction. Axlar may verify the requester’s authority before acting.
2. Effect of cancellation
Unless a different arrangement is confirmed in the applicable order or required by law, cancellation normally prevents future renewal while access may continue through the already-paid subscription period. Access, exports and post-cancellation data handling remain subject to the customer agreement and confirmed operational process.
3. Renewal
Renewal frequency, renewal date and any required notice should be stated in the applicable proposal, order or invoice. Final standard renewal and notice rules require business and legal confirmation.
4. Refund eligibility
Refund requests are reviewed according to the applicable agreement, the reason for the request, service usage, payment status and applicable law. Axlar does not publish an unsupported fixed refund window in this draft. The final refund period and eligibility rules require business and legal confirmation.
5. Duplicate or incorrect payments
If you believe a payment was duplicated, charged incorrectly or applied to the wrong account, contact support with the invoice or transaction reference and enough information to investigate. Do not send full card details by email or WhatsApp.
6. Technical or service issues
Please report material technical issues promptly so Axlar can investigate and provide reasonable support. A technical issue does not automatically create a refund entitlement, but relevant service impact will be considered with the agreement and applicable law.
7. Contact
Email: support.axlar@kxence.com
Support / Mobile: +974 33981505
Operations: Qatar and United Arab Emirates