How to request deletion
Axlar currently handles account and data deletion through a verified support request. If you are an account owner or authorised representative, follow these steps:
- Contact Axlar support from the email address registered to the account.
- Email support.axlar@kxence.com.
- Include the registered email address, garage or business name, and a clear request to delete the Axlar account and associated personal data.
- Axlar support will verify the identity and authority of the requester.
- Once verified, the request will be processed subject to legitimate legal, contractual, billing, backup and record-retention requirements.
What may be retained
Some records may need to be retained where required for legal compliance, accounting, fraud prevention, security, dispute resolution, contractual obligations or technically necessary backup cycles. Data that must be retained will be limited and protected where reasonably possible. Axlar does not promise immediate deletion or a fixed completion period until the operational and legal process is finalized.
Workshop customer data
When a subscribing workshop controls customer or vehicle records, an individual request may need to be handled by that workshop. Axlar support can help identify the appropriate route after verifying the request.
Support
Email: support.axlar@kxence.com
WhatsApp / Mobile: +974 33981505